Privacy Policy

Juara88 ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of all individuals who interact with our services. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Juara88 in connection with your use of the website accessible at https://juara88.cam and all associated services, including online casino games, sports betting, live dealer games, account management, bonus programmes, and customer support.

This Policy applies to all registered Players, visitors to the Platform, and any individuals whose personal data is processed by Juara88 in the course of providing its services. It is intended to be read alongside our Terms & Conditions, which govern your use of the Platform.

By registering an Account, accessing the Platform, or submitting any personal information to Juara88, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, you should not use the Platform.

For the purposes of this Privacy Policy, the following definitions apply:

Juara88 collects and processes the following categories of personal data in connection with your use of the Platform:

3.1 Registration & Account Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification — 21+ requirement)
• Email address and account username
• Residential address, including city and postcode
• Contact telephone number
• Preferred currency (Malaysian Ringgit / MYR by default)
• Account security credentials (passwords stored in hashed, non-reversible form only)

3.2 Identity Verification (KYC) Data

• Copy of government-issued photo identity document (Malaysian IC / MyKad, passport, or other accepted document)
• Proof of residential address (utility bill, bank statement, or similar document)
• Selfie photograph for liveness verification where required
• Proof of ownership of payment methods used on the account

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references
• Payment method details (e-wallet identifiers, bank account numbers, cryptocurrency wallet addresses) — stored only to the extent necessary for transaction processing and anti-fraud purposes
• Bonus and promotion redemption history
• Account balance history and wagering activity records

3.4 Gameplay & Behavioural Data

• Game session data, including game titles accessed, bet amounts, outcomes, and session duration
• Sports betting records, including markets wagered on, odds accepted, and outcomes
• Responsible gambling tool usage, including any self-imposed limits or restrictions
• Player support interactions, including live chat transcripts and email correspondence

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Session identifiers and authentication tokens
• Platform access timestamps and navigation logs
• Cookie identifiers and tracking pixels where applicable (see Section 11)

Juara88 collects personal data through the following means:

• Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, use customer support, participate in a promotion, or otherwise interact with the Platform.
• Automatically: Through cookies, tracking technologies, and server logs when you visit or use the Platform, regardless of whether you are logged in.
• From payment processors: When you transact using Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, or cryptocurrency gateways — transaction confirmation and status data is received from the relevant processor.
• From identity verification partners: Third-party KYC and age verification service providers may return processed results and risk scores to Juara88 in connection with your identity verification submission.
• From fraud and security systems: Automated systems may generate derived data points (such as risk scores or device fingerprints) based on observed behaviour patterns.

Juara88 processes your personal data for the following purposes:

Juara88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of the contract between you and Juara88, including account registration, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal requirements, including identity verification, record-keeping obligations, and cooperation with competent authorities.
• Legitimate Interests: Processing necessary for Juara88's legitimate interests, including fraud prevention, platform security, responsible gambling monitoring, and internal analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent, including the sending of marketing communications. You may withdraw consent at any time by contacting our support team or managing your account preferences.

Juara88 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary:

7.1 Third-Party Service Providers

We share data with carefully selected third-party processors who assist in delivering our services, including: payment processing partners (operators of Touch 'n Go eWallet, DuitNow, FPX, and other Malaysian payment infrastructure), identity verification and KYC service providers, fraud detection and risk management systems, cloud infrastructure and data hosting providers, and customer communication platforms. All third-party processors operate under contractual data processing agreements that restrict their use of your data to the specified service purpose only.

7.2 Legal & Regulatory Disclosure

Juara88 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by applicable law, court order, or other legal process. We will, where legally permitted, notify affected individuals of such disclosures.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of Juara88's assets, personal data held by Juara88 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of such a transfer in advance where legally permissible.

Some of Juara88's third-party service providers operate data processing infrastructure outside of Malaysia. Where personal data is transferred outside your home jurisdiction, Juara88 takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with internationally recognised standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data to servers and processors that may be located outside Malaysia, subject to the safeguards described in this Policy. Juara88 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

Juara88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

As a general principle, account data and transaction records are retained for a minimum of five (5) years following account closure or the last transaction, in order to comply with applicable anti-money laundering and financial record-keeping obligations. KYC documentation is retained for the same minimum period.

Technical and device data (such as IP logs and session data) is retained for a shorter period, typically not exceeding twelve (12) months, unless required to be retained longer for active fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data (which can no longer be linked to an individual) may be retained indefinitely for statistical and analytical purposes.

Juara88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of sensitive data at rest, including KYC documents and financial records
• Hashed password storage — account passwords are never stored in plain text
• Two-factor authentication (2FA) available to all Account holders
• Access controls restricting internal access to personal data on a need-to-know basis
• Intrusion detection systems and continuous security monitoring
• Regular security audits and vulnerability assessments of Platform infrastructure

Notwithstanding these measures, no data transmission over the internet or storage system is completely secure. Juara88 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals without undue delay.

The Juara88 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and support analytics and security functions.

11.1 Types of Cookies Used

11.2 Managing Cookies

You may manage non-essential cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings — please refer to your browser's help documentation for instructions. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.

Subject to applicable law, you have the following rights with respect to your personal data held by Juara88. To exercise any of these rights, please contact our support team via live chat or email. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.

The Juara88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is conducted as part of the mandatory KYC process applied to all accounts prior to processing withdrawals.

If Juara88 becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to close the account, delete or anonymise the personal data in question, and — where applicable — refund any deposits made by the underage individual.

If you have reason to believe that a person under 21 has registered an account on Juara88, please notify us immediately via our 24/7 support team. We treat such reports as a priority.

The Juara88 Platform may integrate with or reference third-party services — such as Malaysian payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — in the course of processing transactions. These third parties operate under their own privacy policies and terms of service, which are independent of this Policy.

Juara88 is not responsible for the privacy practices or content of third-party services. We strongly recommend that you review the privacy policies of any third-party payment providers, identity verification services, or other external services you interact with in connection with your use of the Platform.

Where third parties process personal data on behalf of Juara88 (as Data Processors), they do so under contractual data processing agreements that restrict their use of your personal data strictly to the provision of the contracted service.

Juara88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, we will notify registered Players by email or by displaying a prominent notice on the Platform prior to the changes taking effect.

The current version of this Privacy Policy is always available at https://juara88.cam/privacy-policy and includes the effective date at the top of the document. Your continued use of the Platform after any update takes effect constitutes your acceptance of the revised Policy.

We recommend reviewing this Policy periodically to stay informed of how we protect and manage your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact Juara88 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the Platform. Our support agents are trained to handle privacy-related enquiries and data subject requests.
• Email: [email protected] — for formal data subject requests, privacy complaints, or data breach reports. Please mark your email with the subject line "Privacy Request" for expedited handling.

We aim to acknowledge all privacy-related requests within two (2) business days and to resolve them within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by up to a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

Juara88 serves players across Malaysia — including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and across Sabah and Sarawak. Our data privacy commitment applies equally to all players, regardless of their location within Malaysia.